Terms of Service

1. Acceptance

By using costesla.com or the SummitOS booking platform you agree to these Terms of Service. If you do not agree, do not use our services.

2. Service Description

COS Tesla LLC provides private passenger transportation services in El Paso County, Colorado and surrounding areas. Service is subject to driver availability and geographic coverage.

COS Tesla LLC operates as a prearranged luxury transportation service under Colorado Department of Regulatory Agencies (DORA) Public Utilities Commission Permit No. 0250 (issued in 2026).

3. Booking & Payment

• Bookings are confirmed upon payment or explicit driver acceptance.
• The base fare is $30 flat within El Paso County. Trips beyond county boundaries are charged at $1.75/mile beyond the county border.
• Pricing is calculated via Google Distance Matrix API at booking time.
• No surge pricing is applied at any time.
• Accepted payment: Stripe (card/Apple Pay), Venmo, Zelle, Cash App, Cash.

4. Cancellation & Wait-Time Policy

Because our luxury private car services are reserved exclusively on your behalf, cancellations impact vehicle availability and driver scheduling:

• More than 24 hours before pickup: Free cancellation with 100% refund or credit toward a future trip.
• 2 to 24 hours before pickup: 50% cancellation fee; remainder refunded.
• Within 2 hours of pickup or No-Shows: 100% non-refundable. Full fare is retained.
• Grace Period & Wait Time: The first 10 minutes past scheduled pickup are complimentary. Subsequent wait time is billed at $20.00/hour in 15-minute increments.

For complete details regarding airport flight tracking, severe weather cancellations, and emergency exceptions, please view our full Trip Cancellation & Wait-Time Policy.

5. Cabin Controls

Access to in-vehicle cabin controls (climate, seat heaters, trunk) is granted via a time-limited, single-use token provided in the booking confirmation. Misuse of cabin controls may result in loss of access.

6. Limitation of Liability

COS Tesla LLC is not liable for delays caused by weather, traffic, road conditions, or events outside our control. Our maximum liability for any claim related to a single trip is limited to the fare paid for that trip.

7. Governing Law & Regulatory Oversight

These terms are governed by the laws of the State of Colorado. Any disputes will be resolved in El Paso County, Colorado courts.

As a Limited Regulation Carrier, our operations are subject to safety and insurance oversight by the Colorado Public Utilities Commission (PUC). For inquiries or to file a passenger complaint, you may contact the PUC Consumer Affairs Unit directly at 303-894-2000 or visit their official website.

8. Contact

Questions about these terms:
peter.teehan@costesla.com